Domains

Registering a domain name builds your credibility on the Internet. Use domain names to support your business and assist in creating a dynamic online presence. Your domain name establishes your online identity and increases branding, marketing and communication opportunities. Register multiple domain names to:

  • Keep your competition from registering a domain name that draws customers away from you.
  • Promote the products and services you offer.
  • Drive more traffic to your website.
  • Enjoy more opportunities to market to — and be listed on — search engines.
  • Create distinct advertising strategies to reach different target markets.
  • Provide customers more ways to find you on the Internet.
  • Capture common misspellings of your domain name, instead of sending visitors to an error page.
  • Protect your brand and online identity from unsavory parties.

To get started, check to see if the domain name you want is available. If available, register the domain name for a period of time you specify during the checkout process.

To Check a Domain Name’s Availability

  1. Go to our Domain Registration Page.
  2. In the Domain Name Search field, enter the domain name you want to register, and then select the domain name extension from the list.
  3. Click GO.

If the domain name you requested is already registered, we provide available alternatives. For example, you might be able to select a .info or .ws domain extension, rather than .com. Or you could register www.coolexample.info instead of www.coolexample.com.

If the domain name is available, follow the instructions to complete the checkout process. Be sure to include valid contact information for each contact. The Internet Corporation for Assigned Names and Numbers (ICANN), the governing body for domain names, requires valid contact information (registrant, technical, billing, and administrative). If you enter false information, your domain name can be canceled.

Your contact information is public and accessible through the Whois database at most registrars. However, you can protect your privacy by registering your domain name with us using our private domain name registration services.

When you purchase private domain name registration, the Whois database lists the name of our privacy affiliate company, as well as their postal address and phone number — instead of your personal contact information. For more information about domain privacy, see Private Registration FAQ.

Note: If you are in the EU, you may have different rules for how your information is displayed in WHOIS. See GDPR FAQ for more details.

Essential Tasks

Unlock my domain

We keep your domains locked to keep them secure. Locked domains can’t be transferred to another registrar or account. When you make changes to a domain’s settings, such as updating nameservers or contact information, we automatically unlock and re-lock the domain name. To transfer your domain name, however, you must unlock it.

  1. Log in to your My Products page.
  2. If you aren’t automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click Manage.
  4. On the Domain Settings page, under Additional Settings, click the Edit link next to Domain lock.
  5. Click the toggle to Off.

Note: Allow up to 1 hour for changes to complete.

Next step

Change domain contact information

You can change a domain’s contact information at any time. Domains have four sets of contacts, which are listed below after the instructions.

Required: To make bulk updates to contact information for multiple domains at a time, you’ll need to create a Preset Profile. Once you create the profile, you can add in all the domains whose contact information you want to change.

Note: Changing your domain contact information does not change your Trodomains account’s email address information. If you want to update that, see Update my Trodomains account profile

Required: When you update your Registrant info on a domain, this new process sends an email to:
a.) the shopper email address,
b.) the existing email address being replaced, and
c.) the new email address for the Registrant contact. Either the shopper or the existing registrant email address AND the new registrant email address are required to approve the update. If these email addresses are the same, only one email and approval will be required. See New ICANN Registrant update requirements for more details.
  1. Log into your My Products page.
  2. If you aren’t automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click Manage.
  4. Under Contact Information, click Edit. (Note: if you don’t see the Edit link, you may have Domain Privacy turned on. Click the View personal information link, and then you’ll be able to click the Edit link.)
    • To edit All Contacts, simply enter the Contact, Address, Phone, and Email information you want to update, and then click OK.
    • To edit each individual contact, deselect the Use for all contact types box and enter the information you want to update.
  5. Click Save.

The four different sets of contacts for domains are:

  • The Registrant is the contact information for the owner of the domain. Changing the domain name’s registrant prevents you from transferring the domain to a new registrar for 60 days (see Notes section below). However, if you want to transfer ownership to another Trodomains customer, you should use an account change.
  • The Administrator information is used for transferring between registrars.
  • Technical and Billing contacts are not commonly used.

Notes

You voluntarily agree to a 60-day lock that prevents you from transferring your domain name when you update the Organization field for the registrant contact, or when you update the First name, Last name, or Email address fields for the registrant contact if an organization is not the legal registrant for your domain name.

Note: The 60-day lock does not apply to .au domain names. We send .au transfer-related information to the registrant contact’s email address as it displays in the Whois database.

Note: If your domain name has privacy, see Update contact information for domains with privacy for more information.

More info

Update contact information for domains with privacy

When you add Private Registration to your domains, your personal contact information is hidden from the public, and generic contact information replaces your personal contact information in the WHOIS database.

Note: If you are in the EU, you do not need domain privacy. See Why is Domains By Proxy no longer available in GDPR affected areas? for more details.

In your account, you can update your personal contact information and the underlying contact information for your domains. You can have the same contact information for every domain name, or you can update the contact information for each domain name individually. When you do update contact information in your account, it remains hidden from the public.

You can also update your email forwarding preferences to determine how information is sent to you.

  • Log in to your My Products page.
  • If you aren’t automatically directed there, make sure to select the My Products tab.
  • Next to the domain you want to use, click Manage.
  • On the Domain Settings page, under Contact Information, click View personal information.
  • Click Edit to make changes.
  • Select Use for all contact types to edit all contact information collectively, or clear this check box to edit individual contacts.
  • Click Save when you’re finished updating.

Next step

Can I renew my domain name after it expires?

In many cases, yes. It depends upon your domain name’s extension and its registry rules.

If the registry for your domain name extension allows it, we hold your expired domain name for a few days waiting for you to renew it. For many domain name extensions (such as .com, .net, and .org) there is a grace period allowing you to renew the domain name after expiration without penalty. After the grace period for these extensions, you must pay a redemption fee plus the cost of regular renewal if you want to keep the domain name.

For some domain name extensions, primarily country code (ccTLD) extensions, there is no grace period. Once the domain name expires, you must pay a redemption fee plus renewal to keep the domain name.

Our Process for Handling Expired Domain Names

The process we, the registrar, follow for expired domain names depends on your domain name extensions and their renewal settings. Prior to expiration, we send multiple emails to remind you to renew your domain names.

If you set your domain names to automatically renew, we attempt to renew the registrations for you the day after expiration. If we are unable to bill you due to changes in your account, we park your expired domain names and notify you via email again.

Note: If you have recently updated your credit or debit card, you can change your payment method for auto-renew. You can also change your contact info at any time to ensure that auto-renew works seamlessly.

If you set your domain names to manually renew and you let your domain names expire, we park your expired domain names and notify you via email again the day after expiration.

For expired .com, .net, .org, .info, .biz, .us, .ws, .name, .cc, .mobi, .me, or .tv domain name registrations, we hold your domain name for approximately 30 days before canceling it. Domain name renewal during this period is subject to applicable renewal and redemption fees. For more information, see What happens after domain names expire? and Recovering expired domain names.

Automatic Renewal

If you set the domain name to automatic renewal, when your domain name registration expires, we take the following steps before canceling it:

  • On the day after your domain name registration’s expiration date, we attempt to bill you for the domain name renewal. If we cannot renew the domain name (for example, your card on file expired), we notify you of the domain name registration’s expiration and park your domain name. You can manually renew your domain name.
  • On the 4th and 12th days day after expiration, we email you additional notifications. You can manually renew your domain name.
  • On the 19th day after expiration, your domain name remains on hold but becomes subject to a redemption fee. You can call customer support to renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 25th day after expiration, we put your domain name up for auction with a domain name industry auction service. You can manually renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 30th day after expiration, you may no longer be able to redeem your domain name.

The registry might hold the domain name before releasing it for general registration.

Manual Renewal

If you did not set your domain names to automatically renew, when your domain name registration expires, we proceed with the following steps before canceling it:

  • On the day after your domain name registration’s expiration date, we notify you of the domain name registration’s expiration and park your domain name. You can manually renew your domain name.
  • On the 4th and 12th days day after expiration, we email you additional notifications. You can manually renew your domain name.
  • On the 19th day after expiration, your domain name remains on hold but becomes subject to a redemption fee. You can manually renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 25th day after expiration, we put your domain name up for auction with a domain name industry auction service. You can manually renew your domain name, subject to any applicable renewal and redemption fees.
  • On the 30th day after expiration, you may no longer be able to redeem your domain name.

The registry might hold the domain name before releasing it for general registration.

For information on manually renewing your domain names, see Renew my domain.

Recovering expired domain names

You can attempt to recover expired top-level domain names (TLDs) during the renewal grace and registry redemption periods. In addition to the cost of renewal, you might be required to pay a fee for the domain name recovery. For more information, see Can I renew my domain name after it expires?

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

    1. From the top menu, click the Domains tab, and select Expired Domains.
    2. Select the domain names you want to recover.
    3. Click Recover.
    4. Select the renewal length for the domain names, and then click Next.

Note: Renewal lengths for multiple domain names can vary depending on maximum renewal lengths allowed by each domain name registry.

  1. (Optional) Select the registration and website options you want to apply to your domain name renewals.
  2. Complete the checkout process.

More info

Cancel my domain

When you cancel a domain, it will no longer be registered to you.

Warning: After canceling a domain name, it is immediately removed from your account. The cancelation cannot be undone.

Depending on the type of domain you cancel, the registry might hold it before releasing it for other users to register. You might be able to re-register the domain name, subject to additional registration fees.

Note: If you want to just turn automatic renewal off for your domain, instead of deleting the domain entirely, see Turn off auto renew.

  1. Log into your My Products page.
  2. If you aren’t automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click Manage.
  4. On the Domain Settings page, under Additional Settings, click the Delete Domain link.
  5. Select Yes, I want to delete this domain and make it available to someone else to register.
  6. Click Delete domain.
Required: If you’ve just added or changed Protected Registration on your domain, or if you’ve just enabled two-step verification on your account, you must wait 72 hours before canceling your domain.
Note: Deleting your domain name does not entitle you to a refund of any part of your registration fee. For more information, see our Refund policy.

More info

Renewals

Renew my domain

You can renew your domains in two different ways: manually or automatically.

Note: You can always choose to CANCEL OR TURN OFF AUTO RENEW at any time.

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Manual Renewal

If your domain is set to manually renew, you’ll receive multiple reminder emails and you’ll see a red Renew button or an alert sign in the upper right-hand corner of your account once your expiration date gets close (about 45 days prior). At that point, you’ll have two choices:

Click on the alerts in your account:

    1. If you’re not automatically directed to your My Products page, make sure to click on the My Products tab:

My products tab

    1. Now you’ll be able to click on the red Renew button next to your expiring domain, or an alert notification in the upper right side of your account:

Renew button

  1. Follow the prompts and complete the checkout process.

Or, turn on automatic renewal:

Turn on automatic renewal in your account.

Automatic Renewal

The best way to ensure that your domain remains available to you and only you is to turn on auto renew.

TURN ON auto-renew.

CANCEL or TURN OFF auto-renew.

More info

Turn on automatic renewal

Setting your domain to renew automatically is the best way to ensure it remains available to you and only you. You can set your domain names to automatically renew upon expiration, and we’ll attempt to renew them and bill your credit card if the renewal is successful.

  1. Log in to your My Products page.
  2. If you aren’t automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click Manage.
  4. On the Domain Settings page, under Additional Settings, click the Turn Auto Renew On button.

More info

Privacy and Protection

Add Private Registration

Per our agreement with ICANN, we must add valid contact information to the WHOIS directory for each domain you register. By purchasing Private Registration, you can hide your personal contact information and display proxy information instead.

Note: Some registries don’t allow Private Registration. If that’s the case for your domain, the option to add privacy won’t show up in your Domain Manager.

  1. Log into your My Products page.
  2. If you aren’t automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click Manage.
  4. Under Contact Information, click either Make Private or Add Privacy.
  5. Click Add To Cart.
  6. Click Proceed to Checkout and finish your purchase.

Bulk add Private Registration

You can also bulk add Private Registration for multiple domains at one time.

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

    1. You must be in the List view of your account in order to bulk update Private Registration. In the upper right corner, choose List view:
Advanced list view icon
  1. Select the domains you want to bulk update.
  2. From the toolbar, click on the Update icon.
  3. In the window that appears, click on the Registration tab.
  4. Next to the type of registration you want, click Add.
  5. Click the Checkout button and finish your purchase.

It can take 24 to 48 hours for the information to display in the Whois database.

Next step

Cancel Private Registration


When you cancel Private Registration, your personal information, including your name, mailing address, email address, and phone number, displays publicly in the Whois database.

Note: If you are in the EU, you do not need domain privacy. See Why is Domains By Proxy no longer available in GDPR affected areas? for more details. Additionally, you may have different rules for how your information is displayed in WHOIS. See GDPR FAQ for more details.

Warning: Private Registration cancellations are irreversible. If you cancel the domain itself, Private Registration is automatically removed. Additionally, you can’t transfer private registration from one domain to another.
Required: If you’ve just added Protected Registration and enabled two-step verification on your account, you must wait 72 hours AND cancel Protected Registration before removing Privacy.

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  1. Go to the Domains Settings page.
  2. Under Contact Information, click Remove Privacy.
  3. Click Yes, Remove Privacy.

When you cancel Private Registration, your personal information, including your name, mailing address, email address, and phone number, displays publicly in the Whois database.

Note: If you are in the EU, you do not need domain privacy. See Why is Domains By Proxy no longer available in GDPR affected areas? for more details. Additionally, you may have different rules for how your information is displayed in WHOIS. See GDPR FAQ for more details.

Warning: Private Registration cancellations are irreversible. If you cancel the domain itself, Private Registration is automatically removed. Additionally, you can’t transfer private registration from one domain to another.
  1. Log into your My Products page.
  2. If you aren’t automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click Manage.
  4. Under Contact Information, click Remove Privacy.
  5. Click Yes, Remove Privacy.

Next step

What is Protected Registration?

Protected Registration is a premium service you can apply to many of the domain names you purchase or already registered with us. The service helps ensure that you retain registration of your domain name, regardless of expiration dates or attempts to transfer.

Note: Domain names with protected registration will automatically renew. The renewal settings cannot be changed and the service cannot be canceled without the listed registrant submitting documentation.

With Protected Registration, you receive:

  • Domain Name Ownership Protection — Protects you from losing your domain name if you forget to renew it, or if we can’t charge your credit card. If you fail to renew your domain name, we hold it for up to one year. During that time, your domain name is in an inactive, protected status with a parked page. We do not keep your related services running if your domain name renewal lapses. To rescue the domain name during the protected status period, you must pay any renewal fees for your domain name and Protected Registration.
  • Deadbolt Transfer Protection — Puts your domain name on lockdown, making it impossible for any inadvertent, accidental, or malicious transfer. Unlike regular domain name locking, which occurs at the registry level, Deadbolt Transfer Protection offers an even higher level of security — we lock your domain name in your account.
  • Ownership Protection Reports — Domain name status report and updates within your account to help you keep track of vital domain name information.

Protected Registration is not available for some domain names. These are primarily country-code extensions (ccTLDs). See Add Protected Registration for information on adding Protected Registration to your domain name.

To remove and/or cancel Protected Registration for your domain name, see Cancel Protected Registration for more information.

Add Protected Registration

You can add Protected Registration to your domain(s) as an extra safeguard. But before you proceed, we strongly recommend that you enable two-step verification on your account. Once you enable two-step verification, follow the directions below.

Note: Before you purchase Protected Registration, ensure that contact information for your domain name has a valid registrant email address. You must have access to the registrant email address to make future changes to your domain name or Protected Registration service. For more information, see Change domain contact information.

    1. Log into your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab.
    3. Next to the domain you want to use, click Manage.
    4. On the Domain Settings page, under Additional Settings, click the Protect My Domain button:

  1. Click Checkout, and then continue through the checkout process.

Note: These services are not available for all domain names. If we offer these services for your domain name’s extension, the service displays and you can use these instructions to select it.

Next step

More info

Cancel Protected Registration

If you want to remove Protected Registration from your domain name, how you do so depends on how long ago you purchased it and whether you have two-step verification enabled:

  • If you purchased Protected Registration more than 5 days ago, continue with the steps below if you’ve already enabled two-step verification in your account.
  • If you purchased Protected Registration within the last 5 days and you want to make sure you get your refund, you must contact customer support to cancel both the domain itself and Protected Registration. You cannot cancel Protected Registration on its own.

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    1. Go to the Domain Settings page.
    2. On the Domain Settings page, under Additional Settings, click remove Protected Registration:
      Remove Protected Registration Link
    3. Click Remove Protected Registration.
    4. We’ll send you a 6-digit verification code as part of your two-step verification process. When you receive it, enter that code:
      Two Step Verification Prompt
    5. You’ll receive the following notice:

Note: Some features may be unavailable while we are removing Protected Registration from your account.

If you want to remove Protected Registration from your domain name, how you do so depends on how long ago you purchased it:

Purchased more than 5 days ago

Before you can remove Protected Registration, you will need to enable two-step verification in your account if you haven’t done so already.

To cancel Protected Registration:

      1. Go to the Domain Settings page.
      2. On the Domain Settings page, under Additional Settings, click remove Protected Registration:
        Remove Protected Registration Link
      3. Click Remove Protected Registration.
      4. We’ll send you a 6-digit verification code as part of your two-step verification process. When you receive it, enter that code:
        Two Step Verification Prompt
      5. You’ll receive the following notice:

Note: Some features may be unavailable while we are removing Protected Registration from your account.

Purchased within the last 5 days

Contact customer support as soon as possible.

More info

    • For refund eligibility, see our refund policy.
    • Canceling private registration does not cancel your domain name. For information about doing that, see Cancel my domain.

Transfers

Transfer my domain to Trodomains

It’s not difficult to transfer your domain name to Trodomains. You’ll complete some steps with your current registrar, and some steps with Trodomains.

 Required: In order to manage your DNS zone files and nameservers at Trodomains during and after the transfer period, you must add DNS Hostingto your domain prior to beginning the transfer process. If you choose not to add DNS Hosting, you’ll need to copy all of the domain’s DNS zone files and nameservers from your current registrar before the transfer begins, and then wait until your transfer to Trodomains is complete to manually update each of these files.

 Note: You’re not eligible to transfer a domain for a 60-day period after the following events: 

• Registering or transferring a domain name
• Updating the registrant contact’s organization
• Updating the registrant contact’s first or last name and an organization is not listed

Complete the following steps with your current registrar:

  1. Unlock the domain name.
  2. Get an authorization code (also known as an EPP code or transfer key) from your current registrar.
  3. Verify contact information: Confirm that the administrator’s contact information for the domain is correct. Your old registrar may need to contact you on this email address during the transfer process.

     Note: For .au domains, all transfer information is sent to the registrant contact’s email.

  4. Cancel Protected registration: If the domain has Protected Registration, you’ll need to cancel it. Check with your previous registrar for more details.

Complete the following steps at Trodomains:

  1. Purchase a domain name transfer from our website. We will send you a message if the extension is not available to transfer.

     Note: If you purchased a .uk .ca.eu.es.au, or .se domain name transfer, see their respective About articles for additional transfer instructions.

  2. Once you purchase the transfer, you’ll be prompted to Unlock the domain and Get authorization code. Enter the authorization code in the space provided and follow the prompts to check-out.

 Note: The transfer process can take 7 to 10 days to complete.

If you’re looking to:

For more information on transfers, see ICANN’s Inter-Registrar Transfer Policy and our Domain Name Change of Registrant Agreement.

Next step

Get an authorization code to transfer my domain to Trodomains

If you are transferring a domain to Trodomains, you might need an authorization code (also known as an EPP code or transfer key) from your current registrar.

Some registrars display the authorization code in your account with them, while others email it upon request to the administrative contact’s email address for your domain name. If you have a .au domain name, transfer-related information will go to the registrant contact’s email address.

Contact your current registrar to get your authorization code.

 Note: Some domain name extensions, primarily country-code top-level domain names (ccTLDs), do not require authorization codes.

For more information, see Transfer my domain to Trodomains.

Transfer domain to another registrar

The process for transferring a domain name registered with Trodomains to another registrar is not hard, but it does take time. You’ll complete some steps with Trodomains and some steps with the new registrar. The total process can take up to 10 days to complete.

If you want to move a domain name from one Trodomains account to another Trodomains account, see Move a domain to another Trodomains account.

 Note: You’re not eligible to transfer a domain for a 60-day period after the following events: 

• Registering or transferring a domain name
• Updating the registrant contact’s organization
• Updating the registrant contact’s first or last name and an organization is not listed

You’re not eligible to transfer a domain for a 10-day period after changing your domain from one Trodomains account to another via the Account Change Process.

For more information, see ICANN’s Inter-Registrar Transfer Policy and our Domain Name Change of Registrant Agreement.

To Transfer Domain Names to Another Registrar

Complete the following steps with Trodomains

 Required: If you’ve just enabled two-step verification on your account, you must wait 72 hours before transferring your domain to another registrar.
  1. Verify contact information: Verify that the administrator’s contact information for the domain is correct (or registrant’s email for .au domains). The new registrar may need to contact you on your administrator contact email (or registrant’s email for .au domains). To review and edit your contact information, see Change domain contact information.
  2. Unlock your domain
  3. Cancel Protected registration: If the domain has Protected Registration, you’ll need to cancel it. For more information, see Cancel Protected Registration.

Complete the following steps with your new registrar

  1. Get an authorization code: Check with your new registrar to see if you need an authorization code (EPP code). If you need one, see Get an authorization code to transfer my domain to another registrar.

     Note: Many country-code top-level domain names (ccTLDs) don’t require an authorization code. However, there are a few exceptions where you’ll need to contact customer support to get an authorization code. For more information, see Authorization codes to transfer ccTLDs

    For .uk domain transfers, please contact customer support and have the IPS tag of the new registrar (get this from your new registrar) ready when you call.

  2. Initiate the transfer: At the new registrar, initiate the transfer and provide the authorization code, if needed. This is different for each registrar, so you may need to consult the other registrar’s help or support for specific instructions.

Check the domain’s administator’s email

  1. Accept or deny the transfer: Trodomains will email you instructions to complete the transfer. If you do not accept or deny the transfer request within five days, Trodomains will automatically accept the transfer for you. For more information, see Accept or decline a transfer to another registrar.
  2. Receive confirmation: Trodomains will email you confirmation when the transfer is complete.

If you want to transfer your domain to another company, the other company may ask for an authorization code (also known as EPP codes or transfer keys) to verify that you own the domain name.

 Note: If you need an authorization code to transfer a domain to Trodomains instead, see Get an authorization code to transfer my domain to Trodomains.

Many country-code top-level domain names (ccTLDs) don’t require an authorization code. However, there are a few exceptions where you’ll need to call Trodomains support to get an authorization code. For more information, see Authorization codes to transfer ccTLDs

To get an authorization code, you’ll want to verify the Administrative contact’s email address (because that’s where we’ll send the authorization code) and then request the authorization code. Here’s how:

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab.
    3. Next to the domain you want to use, click Manage.
    4. On the Domains Settings page, under Contact Information, click the Edit link.
    5. Verify that the information for the Administrator is correct. The authorization code will be sent to the administrator’s email address.

Notes:
If you don’t see the Administrative contact’s information, uncheck Use for all contact types

If you have an .at, .au, or .eu domain name, we’ll send the authorization code to the Registrant contact’s email address.

 Note: You won’t be able to transfer your domain for a 60-day period if you change the Organization name for the registrant contact, or if you change the First name and Last name for the registrant contact if an organization isn’t the legal registrant for your domain name.

  1. Scroll down to the Additional Settings section and click the Authorization codelink.
  2. Check your email. The authorization code will be sent to the administrative contact within 24 hours.

I didn’t get my authorization code, now what?

If the administrative contact hasn’t received the authorization code after 24 hours, you can download it by following the steps listed in Get an authorization code via download.

Next step


How do I resend the transfer confirmation email?

When you purchase a domain name transfer to us, we send a confirmation email required to complete the transfer to your email address.

If you recently changed your email address at your current registrar, you can resend the confirmation email to it from your account with us. If your account with us is not displaying the correct email address after you change it at your current registrar, you can update our records and then resend the confirmation email.

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

    1. From the Domains menu, select Transfers-In:

Check transfer in status

  1. Select the domain name you want to resend the confirmation email for and click View Action.
  2. Click Resend Email.

Next step

Checking on the progress of your domain transfer-in to Trodomains is easy!

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

    1. From the Domains menu, select Transfers-In

      Check transfer in status

    2. A card will appear and show you the status of your domain:

Transfer in status card

  1. If you click View details, you’ll see a more in-depth description of your domain’s status, as well as any Recommended action on your part.

More info

Move a domain to another account

Move a domain to another Trodomains account

If you want to move a domain name from one account with us to another, you’re in the right place to get started – it’s called an Account Change. If you need to move a domain name to a different registrar, see Transfer domain to another registrar.

 Required: If you’ve just added Protected Registration and enabled two-step verification on your account, you must wait 72 hours AND cancel Protected Registration before moving your domain to another Trodomains account.
    1. Log into your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab.
    3. Next to the domain you want to use, click Manage.
    4. On the Domains Settings page, below Additional Settings, click Transfer domain to another Trodomains account.
    5. In the Begin Account Change window, enter and re-enter the Email address of the recipient.
    6. If you know the recipient’s customer number, select I have… and then enter the account login information. The email address entered must be the same email used for the shopper account contact email, not the domain administrator email.

 Note: If you don’t know the new registrant’s login information, leave this field blank, and then select Enter new details.

  1. In Domain’s contact information, select one of the following:

     Note: The new registrant’s Customer # or login name might be required or optional depending on what you select here. For Enter new details, it’s optional. For all other options, it’s required. If entered, the value must match information on file in the receiving account.

    • Enter new details — Enter contact information for the new registrant.
    • Use details from specified customer account — Use contact information from the account you entered in step 6. (This won’t work until the specified customer has setup their settings page to include all necessary information.)
    • Do not change — Retain the contact information currently assigned to the domain name you’re moving. Selecting Do Not Change will not prompt the ICANN Change of Registrant email to be sent for either party, gaining or losing.

       Note: If moving a country-code top-level domain name (ccTLD), you might have to select this option and have the new registrant contact our support department to update the contact information. While contact information is updating, the domain will show a status of Pending Update, and the change of account will not proceed until the change is complete. For more information, see About ccTLDs (Country-Code Domain Names).

  2. Select Keep the current nameservers for this domain to retain the current nameservers for the domain name. If you don’t select this option, we park the domain name when the new registrant activates it in the new account.

     Note: Any nameserver change will bring a live site down. Additionally, the domain name loses any custom DNS when it moves to the new account.

  3. Click Next.
  4. If you selected Enter new details, complete the following, and then click Next:
    • Organization (Optional) — The organization with which the new registrant is affiliated, if any
    • I certify that the specified organization… (Optional) — Indicates you agree that the organization will be the legal registrant
    • First name and Last name — The new registrant’s first and last name
    • Address 1 and 2 — The new registrant’s street address
    • Country — The country in which the new registrant resides
    • City, State, Postal Code — The new registrant’s city, state, and ZIP code
    • Phone — The new registrant’s phone number
    • Fax (Optional) — The new registrant’s fax number

     Note: We display a list of the services that we’ll cancel after you move the domain name from your account. You can’t reverse a cancellation after you agree to the move. There will be a 10-day transfer lock after the domain is moved into a new account.

  5. Read the Domain Name Change of Registrant Agreement, and, if you agree to the terms, select I have read and agree to the Domain Name Change….

     Note: When you change the Organization or the First name or the Last name (in the absence of an Organization entry), you must agree to a 60-day lockdown to continue. If you have a .au domain name, a 60-day lock will not apply.

  6. If you want to transfer your domain name during the 60-day period, decline the Change of Registrant and transfer your domain name before updating the Organization, First name, or Last name fields. Otherwise, select I understand that, if I want to transfer this domain….
  7. Click Finish. If you selected Do Not Change in step 7 above, you are finished and the gaining customer will need to accept your domain account changes. If you selected Enter New Details, or Use details from specified customer account, please see the note below.

 Note: If you selected either Enter new details or Use details from specified customer account in step 7 above, you must click on the link contained in an email sent by Trodomains to the email address on the Registrant WHOIS contact for the domain(s) you are moving. If you do not click this link (which affirms the change of Registrant information for the change of account), the domain name will not move out of your account and will remain in a pending update status.

Once the email link affirming the change of registrant is clicked, the domain will move to the gaining customer’s account and they will be able to accept the domain name.

If you are moving a domain that has privacy enabled, the privacy will be removed in the process and you will need to purchase it again once the move is complete.

More info

Accepting domain account changes

An account change occurs when an account owner moves a domain from one account with Trodomains (the initiating account) to another (the receiving account). You need to have an account with us to complete the account change and accept the domain name, and the domain name cannot be expired.

When an account owner initiates an account change in his/her account, we email information about accepting the account change to the receiving account’s owner.

 Note: Account changes expire after 10 days. However, the initiating account’s owner can re-initiate it. For more information, see Move a domain to another Trodomains account.

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

  1. From the Domains menu in the upper left, click Pending Account Changes:

  2. Click Incoming Account Changes and complete one of the following:
    • If the domain name displays in the list — Select the domain name, and then click Accept.
    • If the domain name does not display in the list — Click Accept Emailed Changes, enter the following, click Next, and then proceed through checkout of the free transaction:
      • Transaction ID — The identification code from the email we sent you.
      • Security Code — The security code from the email we sent you.

     Note: It may take a few minutes for your domain name to appear in your account.

  3. To view the domain, hover over the Domains tab and click All Domains.
    • If the status of the domain is active, you are done with the account change and are free to use the domain.
    • If the status of the domain is pending update, you will need to complete one additional step to activate the domain: Please check the email address used for the domain’s Registrant contact on the Whois (this is likely the same email you use for your Trodomains account, or the one you provided to the person moving the domain name to you). Trodomains will send you an email with the subject: Please approve your contact info update. Simply click the link in this email to approve the account change.

 Note: After the account change is complete, the domain(s) will not be able to be transferred or moved for 10 days.

Decline a domain account change

If you have a pending domain name account change but do not want to move it, you can decline the account change. Here’s how to cancel incoming or outgoing changes.

Cancel an incoming domain move

Use these instructions when a domain name is being moved to your account, but you do not want to accept it.

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

  1. From the Domains tab in the upper left, select Pending Account Changes.
  2. Click Incoming Account Changes.
  3. Select the domain name.
  4. Click Decline.
  5. Select Decline domain account change, and then click OK twice.

Cancel an outgoing domain move

Use these instructions when a domain name is being moved out of your account, but you do not want the domain name moved.

    1. Log in to your My Products page.
    2. If you aren’t automatically directed there, make sure to select the My Products tab:

My products tab

    1. Click Manage All:

Manage All

  1. From the Domains tab in the upepr left, select Pending Account Changes.
  2. Click Outgoing Account Changes.
  3. Select the domain name.
  4. Click Remove.
  5. Select Remove domain account change requests, and then click OK twice.

More info